Thank you for shopping at Organic by Hala. We want you to feel confident when purchasing from us, and we aim to provide a smooth and transparent experience.
Refunds
Once your return is approved and the item is received and inspected, we will issue your refund to the original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, consider checking your bank account.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of the above, and you have not received your refund yet, please contact us at support@organicbyhala.com.
Non-Returnable Items
We cannot accept returns for:
- Opened or used products
- Sale or promotional items
- Digital downloads, guides, or eBooks
International Orders
International shipments may be subject to customs fees or delays. These charges are the buyer’s responsibility and are not refundable.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Returns and Exchanges
For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.
Unopened items may be returned within 7 days of delivery, provided they are in their original packaging and in resalable condition.
To request a return, don’t hesitate to get in touch with us at:
support@organicbyhala.com
Please include your order number and a photo of the unopened item.
Cancellations
Orders can only be cancelled within 2 hours after placing the order.
After that, the order may already be processed and cannot be modified or cancelled.
Damaged or Incorrect Items
If your order arrives damaged, leaked, or incorrect, contact us within 24 hours of receiving your package.
Email: support@organicbyhala.com
Please include:
- Order number
- Clear photos of the damaged/incorrect item
- Photo of the package
We will replace the item at no extra cost.
Need help?
Contact us at support@organicbyhala.com for questions related to refunds and returns.
